Travel rules
The two documents can be viewed, in their entirety, as an attachment on the margin of the following page.
Access to Buses
Access to the buses is permitted upon purchase of a regular travel document at one of the authorized points of sale; - Tickets, season tickets and any other travel document must be shown at the request of Company Personnel authorized to verify; - Getting on and off the bus is only allowed at the stops located along the routes of the various lines; - The stop is upon request, and, therefore, it is mandatory to signal clearly and in good time the intention to get into the vehicle; - The boarding must take place exclusively from the front door of the vehicle, after having checked the validity of the travel document by the driver or the validator; - Alighting must only take place from the rear door or from the central one if the bus has three doors, in compliance with safety requirements.
Behavior of travellers
At the climb: - all stops are on request and it is mandatory to signal clearly and in good time the intention to get into the vehicle; - getting on outside the stop or when the car is moving is not permitted; - the ascent must take place exclusively from the prescribed portal(s); - soiling and/or damaging ground equipment (poles / shelters) is not permitted,
During the trip: - it is not allowed to get on or off when the car is running or in any case to cling to the outside of the cars; - there is a ban on smoking in the car pursuant to Law no. 584 of 11.11.1975 and subsequent modifications; - it is not permitted to get on and off the car from a door other than the prescribed one; - it is forbidden to board means of transport without a regular ticket or pass or other document authorizing circulation; - it is forbidden to occupy more than one seat and clutter in any way the spaces reserved for the exits and those near the validation machines to facilitate ticket stamping; - travelers are required to give way to the mutilated and disabled, for whom seats are reserved in the car (art. 27 of Law 30.3.1971 n. 118) as well as to assist elderly people, pregnant women and/or with children and handicapped; - it is advisable to hold on to the appropriate handles or other possible supports, in the case of passengers who remain standing; - it is forbidden to soil and/or damage parts of the car or on-board equipment; - it is forbidden to adopt behaviors which in any way cause discomfort, disturbance or damage to people; - improper use of the stop request signal or the emergency door opening device is prohibited; - it is not permitted to carry out advertising and/or commercial activities, even if for charitable purposes, without the consent of the Company to the extent applicable; - it is forbidden to carry loaded weapons, except for PS agents or equivalent, explosive or flammable materials, corrosive acids, objects with blunt or pointed edges, bulky packages, objects that are in any case dangerous or that can cause damage to travelers and the car or, for any reason, be harassing; - it is forbidden to get on the bus while intoxicated or in physical or psychophysical conditions such as to prevent the correct use of the service or to cause damage to oneself or others; - it is forbidden to lean out of the windows or throw objects from them.
At the descent: - signal in good time, near the requested stop, the intention to get out of the car using the stop reservation button; - 1st descent outside the stop is not permitted.
In any case, passengers are obliged to: o- comply with all the prescriptions and formalities relating to security checks; - scrupulously comply with the instructions and provisions of the Company as well as the indications received from the Operators on duty; use the transport infrastructures punctually following the established rules - together with those of civilized life - without compromising in any way the safety of the journey and the levels of service for oneself and for others. - do not speak to the driver while the bus is in motion; - not occupy reserved seats without having the right to do so; - use no more than one seat; - do not throw rubbish into the vehicle and from the window; - do not dirty, smear, remove or tamper with vehicle parts and equipment; - not to use alcohol or drugs on board the bus; - not to beg for money, beg, exercise the profession of seller, singer or any other entertainment activity; - not behave in a scandalous and offensive way for other travelers with gestures and/or words; - not to distribute objects, flyers, publications even free of charge unless authorized by the Company which will provide adequate information; - do not leave the vehicle unless expressly authorized by the service personnel; - comply with the travel regulations including those which may lead to impediments or restrictions in the execution of the transport, complying with the requests and warnings of the service personnel; - use every possible precaution for one's own safety and that of others, immediately warning the service personnel in the event of danger; - notify the service personnel of the presence of objects lost or forgotten by other travelers report the loss of objects; - immediately notify the service personnel in the event of a claim or accident. - occupy the seat shown on your travel document. - limit the use of the mobile phone to avoid problems with the vehicle's electronic equipment. o- provide your exact personal details, in addition to your residence and contact details, to the personnel in charge of checks and checks when they request it due to service reasons. - validate the travel document as soon as you get into the car.
Travel Documents
Rates — The Company, together with other transport companies in the Region, adheres to the "UNICOCAMPANIA" integrated tariff system, managed by the homonymous Consortium which takes care of the tariff system and the distribution of tickets and the marketing of travel tickets throughout the Campania Region. This system provides that, with the purchase of a single ticket and during its validity, it is possible to move from a place of departure to a place of arrival throughout the Campania region, also through the combined use of the services of other participating companies. The specific conditions concerning each ticket are indicated in the "Regulations of the Fare System" and in summary of what is reported directly on the ticket. It is necessary to validate the ticket on each vehicle used. For lack or failure of the appropriate equipment, validate by writing down the date and time of the trip, informing the driving staff. '3.1. bis New tariff system. From 1 January 0, the TIC, a new tariff system, came into force. The Campania Region has approved the document "New regional tariff structure" containing the revision of the current tariff system, applied in Campania since 2015/1/1, which also contemplates the issue of the company travel document in addition to the integrated one (TIC ). The specific conditions relating to each ticket are given in the "TARIFF REGULATIONS" which can be consulted on the website www.unicocampania.it. 2015 "Regulations" is applied to both families of corporate and integrated travel documents envisaged by the "New Tariff Structure".
General rules - passengers must board in normal conditions already in possession of a regular ticket purchased on the ground; - it is also possible to purchase the ticket at a higher price on board, but with counted change (currently: the sale on board is not carried out in compliance with the prescriptions regarding the COVID 19 epidemiological emergency) - the driver is not required to provide the ticket to the user who does not show up with the counted coin; The occasional issue of tickets on board by the driving staff can only be carried out if seats are available; - the travel document must be validated at the beginning of the route and in any case before sitting down and before reaching the next stop; - after validation in the appropriate validation machines, it is advisable to verify the accuracy of the stamping (date, time); - in the event of an error or validation machines out of service, the ticket must be canceled by completing it in pen with the date and time of use (ascent) informing the guide staff; - the duration, validity and legislation associated with each ticket is specified on the ticket itself; if the journey lasts beyond the indicated validity, a new ticket must be stamped - in particular, the travel documents that require the data to be filled in by the interested party (weekly and monthly passes), must comply with the instructions on the same ; - all travel documents must be shown whenever the Company personnel, in charge of verification, requests it; - the type of tickets and season tickets currently in use and the relative tariffs are established by the Campania Region, by the granting Local Authorities and by the Company, which provide for them with specific administrative documents; - the travel document must be kept intact and recognizable for the entire period of its validity; - In view of the obligation to book, it is not possible to purchase "free" travel tickets, as it is allowed to use the service only in the presence of a regular reservation, a condition which occurs at the same time as the purchase of the ticket; - Tickets must be purchased at the ticket offices in good time for the scheduled departure; 3.3. Ticket purchase and seat reservation for inter-regional services to Rome regularly scheduled rides. The Customer must be at the Terminal at least 15 minutes before departure. If the Customer purchases a return ticket, valid for 8 days, including the day of first use, he is required to book the seat for the return at the same time; - It is allowed, both on the CS ticket that of AR, exclusively a single variation of the reservation, if it is requested, at the authorized Ticket Offices, personally by the Customer bearing the original travel document, no less than 24 hours before the scheduled departure; - Customers who have not booked can be admitted on board, only if there are free seats, by purchasing the ticket from the driver with a surcharge. - If the customer, for his own reasons, can no longer leave for the scheduled time, he can request the revalidation of the ticket on the same route, for the day and time requested, provided there is space available.
Checks on board the bus
Without prejudice to any legal consequences, annoying passengers and those who do not listen to the observations and invitations of the service personnel tending to comply with the transport rules may be excluded from transport and removed, without the right to any compensation. The passenger is required, when requested, to provide and document their personal details to the Company's Investigating Agents who, in the exercise of their functions, are persons in charge of a public service and, therefore, protected by art. 336 and following of the Penal Code. Anyone who, upon inspection, turns out to be without a valid travel document (tickets and season tickets that are not stamped, expired or not accompanied by the required documents) is liable to an administrative fine, as established by current laws and regulations. Passengers unable to present a valid travel document at the time of the check will be required, in addition to paying for the ordinary fare ticket between the terminus of the journey made, also to pay an administrative fine to the extent provided for by current regulations. Passengers in possession of a counterfeit ticket or pass will have to pay the price of the forged ticket or pass and will be subject to an administrative fine to the extent established by the regulations in force. Furthermore, since counterfeiting constitutes a crime, a complaint will be sent to the Judiciary pursuant to articles 462 and 465 of the Criminal Code. The Agents responsible for monitoring have the power and duty to prevent any disturbance to the public service, to ascertain and report any criminal and/or administrative offenses and any other act or fact that could cause damage to the Company - if the traveler refuses to provide and demonstrate personal details, may be accompanied to the nearby police post for the necessary investigations,
For the purposes of exact identification of the offender, the Investigating Agents can demand the exhibition of an identification document and can make use of the powers attributed to them by art. 13 of the State Law 24.11.1981 n. 689 (collection of information, inspection of things, surveys) and of the art. 40 of the Regional Law n. 16 of 07/08/2014 and subsequent amendments, additions and replacements.
Administrative Sanctions
Application
Travelers are required to show their travel document at every request from the service personnel and to provide their exact personal details, as well as their residence and address, to the personnel responsible for checking and verifying them when they request it for service reasons. Travelers without a ticket or one that has not been validated or in possession of a travel document that is in any case invalid at the time of boarding, will be subject to an administrative fine as well as the payment of the ticket as provided for by the Regional Law. The administrative sanction for Customers who circulate without a regular travel document, with a non-regularly validated travel document or of an inadequate amount, with an expired, counterfeit or altered travel document, is established by law and provides for the payment of the journey also evaded the amount envisaged by the regulations in force as an administrative fine.
Payment options
In implementation of Regional Law 10/2017, the Company applies the administrative sanctions as follows:
1) for urban transport:
a) payment of the ordinary one-way fare;
b) the administrative sanction equal to one hundred times the amount of the single journey ticket plus the notification costs.
2) for extra-urban transport:
a) payment of the ordinary fare calculated by the departure terminus for the route already traveled and which the traveler clearly intends to continue to travel;
b) the administrative fine equal to one hundred and twenty times the ordinary one-way fare referred to in letter a), plus the cost of notification. These penalties also apply to season ticket holders who are unable to show it during the check. If the user presents the subscription within the following five days, provided that the document is not regularized after the violation has been ascertained, a fixed pecuniary sanction of € 6,00 will be applied.
For the violations referred to in points 1 and 2, a reduced payment of a sum equal to 30% of the fine is permitted, in addition to the costs of the proceedings, within 5 days of the immediate notification or, if this has not been , from the notification of the details of the violation.
Between 6 and 60 days from the immediate notification (or, if there was no such notification, from the notification of the details of the violation), however, a reduced payment of a sum equal to 50% of the fine is permitted, in addition to the costs of procedure.
The fine can be paid:
- directly in the hands of the ascertaining agent, who is required to issue a receipt for the corresponding sum;
- making the payment to postal account no. 11390838 registered to AlR CAMPANIA SpA - Via Fasano ZI 10c. Pianodardine - 83100 Avellino, or on the BPER Avellino branch bank account, Corso Vittorio Emanuele - IBAN: IT28C0538715100000002934717 - reporting the amount and personal data of the report, as well as, in the space reserved for the reason, the number and date of the report;
- by going to the following AIR Campania SpA corporate offices during opening hours to the public:
- Mercogliano (AV) - via Nazionale Torrette, cap. 83013.
- Caserta - via Provinciale Ponteselice, cap. 81100.
In the case of possession of a subscription regularized before the violation, the same can be presented, within 5 days of the dispute, by going personally to the aforementioned Company Headquarters. In the event of a favorable outcome, it is possible to pay the fixed fine of €6,00 directly.
After 60 days from the infraction (or from the notification to the guardian, in the case of minors) the Company will issue an order for payment for a sum equal to the entire fine, increased by the cost of the simple ticket due, plus the notification costs and procedure, the latter if provided for. In the event of non-payment, the compulsory collection will proceed by registering the sums due, with the additional increases established by current legislation.
Appeals
Appeals against the order for payment, interested parties may lodge an objection before the Justice of the Peace within 30 days of notification of the provision — the objection is proposed by means of an appeal, to which the notified order must be attached (Articles 22 and 22 bis Law 689/81). The interested party has the right, within 30 days from the date of the dispute or of the possible notification of the violation, to send the Company written defenses and documents asking to be heard (art. 18 Law 689/81).
Only guide dogs for the blind are permitted to enter the vehicle, which are permitted to transport them free of charge, provided they have a close-meshed muzzle and are kept on a leash;
if the animal soils the vehicle during transport, the person accompanying it is required to pay compensation for the damage - detection, by company staff, of non-compliance with the aforementioned rules, entails the removal of the animal and interruption of the journey without the right to reimbursement of the paid ticket; - the passenger accompanying the dog may be asked to remove the animal, without the right to reimbursement of the ticket, in the event of prejudice to the safety of passengers, personnel or the vehicle and if it disturbs passengers in any way.
It is also permitted to transport small animals in special approved containers and upon payment of the ticket.
Rights of Passengers with Disabilities or Reduced Mobility
The Company ensures the transport of passengers with disabilities and reduced mobility without any additional cost and makes every reasonable effort to allow accessibility and information.
In order to provide better assistance to persons with disabilities or reduced mobility, the Company issues adequate instructions to its personnel in direct contact with this type of traveller. : people who use wheelchairs due to illness or documented disability; people with limb problems or walking difficulties; the blind or visually impaired; deaf or hearing-impaired people; a) people with documented mental handicap.
1. Right to transport and special conditions
The carriage of persons with disabilities or reduced mobility is always permitted except in the following cases:
a) to comply with the safety obligations established by EU, international and national legislation or the health and safety obligations established by the competent authorities; b) if the configuration of the vehicle or of the infrastructures, including stops and stations, makes it physically impossible to embark, disembark or transport the disabled person or person with reduced mobility in safe and concretely feasible conditions. In the event that the Company should ascertain such impediments to transport, it notifies the disabled person or person with reduced mobility and, upon request, informs them in writing within five working days of the request. In the event that a booking is not accepted or a ticket is issued or otherwise provided for the above reasons, the passenger will be advised of any acceptable alternative services operated by the carrier. If, upon occurrence of the reasons referred to in letters a) and b) above, the Company is unable to accept carriage or confirm the ticket reservation, the disabled person or person with reduced mobility may request to be accompanied by another person of his choice capable of providing you with the assistance requested and in any case such as to make it materially possible to access him inside the bus and to position him in safety conditions on board during the journey, so that the impediments referred to in the letters a) and b). In this case, the accompanying person is transported free of charge and, if possible, will be able to sit next to the disabled person or person with reduced mobility.
2. Accessibility and information
In order to guarantee the protection of the right to transport, the Company has non-discriminatory access conditions for the transport of disabled persons or persons with reduced mobility which are based on national and international safety legislation. Passengers, if they request it, will be able to receive all the general information pertinent to the journey and the conditions of transport, materially or also in suitable formats and
accessible.
3. Conditions of provision of assistance
The Company provides assistance to people with disabilities or reduced mobility provided that:
the need for assistance of the person is communicated to the Company with at least thirty-six hours' notice, as established by EU legislation no. 181/2011 art. 14 paragraph I, lett. to.
the person concerned arrives at the indicated point at a time previously fixed by the Company which is not more than sixty minutes earlier than the published departure time, unless the Company and the passenger have agreed on a shorter deadline;
if no time has been set, at least thirty minutes before the published departure time. In addition, disabled persons or persons with reduced mobility must notify the Company of their specific seat requirements at the time of booking. In the absence of notification of the need for assistance, the Company will make all reasonable efforts to ensure that assistance is provided in such a way that the disabled person or person with reduced mobility can, safely, board the departing service, take the connecting service or disembarking from the inbound service for which you have purchased your ticket.
Rights of Passengers with Disabilities or Reduced Mobility
The Company ensures the transport of passengers with disabilities and reduced mobility without any additional cost and makes every reasonable effort to allow accessibility and information.
In order to provide better assistance to persons with disabilities or reduced mobility, the Company issues adequate instructions to its personnel in direct contact with this type of traveller. : people who use wheelchairs due to illness or documented disability; people with limb problems or walking difficulties; the blind or visually impaired; deaf or hearing-impaired people; a) people with documented mental handicap.
in the event of refusal to transport, the disabled passenger, with reservation/ticket, who has notified the transport needs, can choose between: 1) reimbursement and, if necessary, return to the first point of departure; and 2) unless impracticable, onward travel or rerouting by "reasonable" alternative transportation services to the named destination.
In the case of urban transport, most of the buses are equipped with suitable platforms to allow access for the disabled person.
4. Compensation for wheelchairs and mobility equipment.
In the event of loss or damage to mobility equipment or assistive devices, the Company will compensate the passenger to the appropriate extent required by law. The Regulation provides for compensation equal to the cost of replacing or repairing lost or damaged equipment or devices. If necessary, the Company makes every effort to quickly supply temporary replacement equipment or devices and, where possible, having similar technical and functional characteristics to those lost or damaged.
The passenger has the right, at his own exclusive risk, to the free unattended transport of a small piece of hand luggage to be kept with him, and to be placed in the appropriate compartments in the vehicle, without cluttering or disturbing other travellers. Different baggage must be placed by the passenger, at his own risk, in the boot of the vehicle, provided that space permits it. Company personnel do not carry out baggage service with relative registration. Baggage is not insured, is not entrusted to Company personnel, is not guarded and travels at the passenger's sole risk and peril. At the unquestionable judgment of the staff, the embarkation of luggage and/or parcels may be limited or suspended in the event of recognized technical needs. The Company is not liable for baggage placed by the passenger in the boot of the vehicle, nor for baggage retained by the passenger, nor for baggage forgotten and left by the owner on the vehicle.
Theft and/or loss of baggage
The Company does not assume any responsibility or commitment for the transport of baggage, and, therefore, it remains absolved of any responsibility for the case of transported baggage that remains, exchanged, stolen or lost. The Company prohibits the transport of goods and merchandise of any kind.
Carrying is not allowed
It is forbidden to carry compressed, dissolved or liquefied gas cylinders and in any case explosive, flammable, harmful or contaminating materials. Violators will be reported in accordance with the law.
In the event of injuries, falls or accidents occurring on board vehicles, passengers must immediately report the damage suffered to the Driver and subsequently to the Company by registered letter with return receipt addressed to AIR Campania Srl, via Fasano, Zona Industriale, 83100 Avellino.
The report must contain a description of the fact, any vehicle registration number, the name and address of any witnesses and any medical certificate. The competent company service will report the accident to the Insurance Company, which will carry out the investigation and, if necessary, compensate for the damages within the times normally required to proceed with the settlement of the claims. The Company is in any case exempt from obligations and responsibilities in the event of damage suffered while waiting for the bus and once the normal exit from the bus at the bus stop has been completed.
The agreements reached between the Company and the various trade union organizations of the workers, in compliance with current legislation, provide that in the event of a strike in the transport sector, regardless of the nature, cause and duration of the abstention, the performance of the services covered must be guaranteed in the agreed time slots: from 06,00 to 08,00, from 13,00 to 15,00 and from 17,00 to 19,00.
In any case of abstention from work due to strikes of any nature and duration, the Company undertakes to provide ample information via Notice to the Public and communications available at the main points of sale, on the website aircampania.it or on board the bus.